Welcome to Zynola.shop. We are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our shipping practices and procedures.
1. Order Processing Time
Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Business Days: Our business days are Monday through Friday, excluding public holidays.
Order Cut-off Time: Orders placed after 2:00 PM IST will be processed the next business day.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping (India):
Delivery Time: 3-7 business days
Carriers: India Post, Delhivery, Blue Dart, DTDC
Express Shipping (India):
Delivery Time: 1-3 business days
Carriers: Blue Dart, Delhivery
International Shipping:
Delivery Time: 7-21 business days
Note: Delivery times are estimates and may vary due to factors beyond our control.
3. Shipping Charges
Standard Shipping: ₹50 for orders below ₹1,000
Free Shipping: Available for orders over ₹1,000
Express Shipping: ₹150 flat rate
All shipping charges are non-refundable once the order has been shipped.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on the carrier’s website.
5. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Box addresses.
Remote Areas: Delivery to certain remote areas may take longer than the standard delivery times.
Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
6. Delays and Lost Packages
While we strive to ensure timely delivery, unforeseen circumstances may cause delays. If your order is delayed beyond the estimated delivery time, please contact us at support@zynola.shop.
In the rare event that your package is lost or undelivered, we will work with the carrier to resolve the issue. Please report any lost packages within 7 days of the expected delivery date.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@zynola.shop with your order number and photos of the item. We will arrange for a replacement or refund as appropriate.
8. Contact Us
For any questions or concerns regarding our shipping policy, please reach out to us:
