Thank you for shopping at Zynola.shop. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility for Returns:
Time Frame: You have 15 calendar days from the date of delivery to initiate a return.
Condition: To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-returnable Items:
Gift cards
Items marked as “Final Sale”
Customized or personalized products
2. Refunds
Refund Process:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@zynola.shop with your order number and details of the issue.
4. Return Shipping
Domestic Returns: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
International Returns: Currently, we do not accept international returns.
Return Address:
Please do not send your purchase back to the manufacturer.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@zynola.shop with your order number and a photo of the item’s condition. We will address the issue promptly.
6. Cancellations
Orders can only be canceled within 12 hours of placement. After this period, the order will be processed, and you will need to follow the return process outlined above.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
